Store Policy
Welcome to Walla Wkala! We are committed to providing you with a great shopping experience. Please review our store policies to ensure a smooth transaction.
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1. Order Processing:
- Orders are processed within 1-3 business days from the date of purchase.
- You will receive an email confirmation once your order has been processed and shipped.
2. Payment Methods:
- We accept various payment methods including major credit/debit cards, Apple Pay, and other secure payment gateways.
3. Shipping Information:
- We offer shipping within the UAE. Shipping costs and delivery times are calculated at checkout based on your location.
- Orders are shipped via standard delivery services. Delivery times may vary based on your location.
- Please ensure that your shipping address is correct. We are not responsible for lost or delayed shipments due to incorrect address information.
4. Returns and Exchanges:
- Items can be returned within 10 days of receipt if they are unused and in their original packaging.
- Custom or personalized items and sale items are non-returnable.
- To initiate a return, please contact us at wallawkala@gmail.com. Refunds will be processed after the returned item has been inspected.
5. Refunds:
- Refunds will be issued to your original payment method. You will receive a notification once your refund has been processed.
- Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.
6. Product Quality:
- We strive to ensure that all products are accurately described and meet our quality standards. If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or refund.
7. Privacy Policy:
- We value your privacy and are committed to protecting your personal information. We use secure technologies to safeguard your data and only use it for processing orders and improving your shopping experience. For more details, please review our Privacy Policy.
8. Customer Service:
- If you have any questions or need assistance, please contact our customer service team at wallawkala@gmail.com or call us at 0558200075. We are here to help and will respond to your inquiries as promptly as possible.
9. Changes to Store Policy:
- We reserve the right to update or change our store policies at any time. Any changes will be posted on our website and will apply to orders placed after the update.
Thank you for shopping with Walla Wkala. We appreciate your business and look forward to serving you!